Businesses frequently receive Goods and Services Tax (GST) notices following departmental assessments, often stemming from discrepancies between their records and data held by tax authorities. Although GST assessments currently occur offline, a clear set of rules and procedures is essential for the seamless implementation of faceless assessment. This article explores common challenges encountered by taxpayers and their consultants during GST assessments and offers practical solutions.

Circumstances Leading to GST Notice Issuance

Tax notices under GST are typically issued in several common scenarios:

• Discrepancies between the Input Tax Credit (ITC) claimed in Form GSTR-3B and amounts reflected in GSTR-2A/GSTR-2B, or differences in turnover reported in Form GSTR-1 versus GSTR-3B.
• Errors or inconsistencies found in taxpayer applications, such as those for refunds or transitional credit.
• Suspected instances of tax fraud by the taxpayer.

Challenges and Solutions in GST Assessments

Managing Time Pressure from Tax Officials

Upon receiving tax notices, taxpayers frequently encounter tight deadlines, often 7 to 10 days, for submitting responses. Failure to comply can result in the tax department issuing orders based on their best judgment. This creates significant pressure for taxpayers and consultants to gather and submit extensive data quickly. A practical solution involves requesting a reasonable extension from tax officials through a formal letter, acknowledging the time required to compile the necessary information amidst ongoing monthly compliances.

Effective Information Submission to Tax Authorities

Information requested by tax officials can be submitted either physically or electronically via email. While the GST portal offers an attachment option, file size limits often prevent comprehensive submissions. Taxpayers and consultants may find it challenging to organize and clearly present large volumes of supporting documents to officials, especially when some officials may not be proficient with digital tools. To address this, including precise references in the cover letter or email body can significantly help tax officials in navigating and understanding the submitted documentation.

Addressing Automated System-Generated Notices

Beyond standard GST notices, taxpayers also receive digitally signed, auto-generated system notices when discrepancies are detected across various GST forms. A key problem with these notices is their timing. For example, a notice for June 2021 issued in September 2021 might highlight an ITC difference between GSTR-3B and GSTR-2A. However, GSTR-2A often updates automatically over time, meaning the initial discrepancy might resolve itself by the time the notice is received. The tax department typically does not automatically cancel or update these older notices. Consequently, taxpayers must undertake additional reconciliation to satisfy officials. A recommended approach is to verify all facts and figures directly on the portal and promptly contact the tax officer regarding any identified issues. The introduction of GSTR-2B has provided a helpful solution, offering taxpayers a clearer view of their available input tax credit.

Coping with Changes in Tax Officials

A significant hurdle arises when a tax official familiar with an assessment case leaves their position. The outgoing official might try to finalize cases quickly during their remaining tenure. However, when a new official is assigned, they often need to re-examine the entire case from the beginning. This can lead to requests for additional documents, resulting in redundant work for taxpayers and their consultants. It is important to note that this list of challenges is not comprehensive, and issues can vary depending on specific case details.